Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days. You will receive a confirmation email with your tracking number once your order has shipped.

Shipping Times

Our products are shipped internationally and delivered to the UK via Royal Mail. Estimated delivery times are as follows:

Standard Shipping: 10–25 business days

Please note that these are estimates only and not guaranteed delivery dates. Delivery times may vary due to customs processing, carrier delays, high-volume periods, or circumstances beyond our control.

Tracking Your Order

Every order includes a tracking number. You can track your package at any time using the link provided in your shipping confirmation email or by visiting your account page on our website.

Customs & Delays

As our products ship from our international fulfilment centre, packages may pass through customs inspection. This can occasionally add a few extra days to delivery. Olipet Labs is not responsible for delays caused by customs processing or carrier handling times.

Delivery Issues

If your tracking shows no updates for more than 15 business days after dispatch, please contact us at [your email] and we will investigate with the carrier on your behalf.

We do not guarantee delivery dates. By placing an order, you acknowledge that the shipping times listed above are estimates and that Olipet Labs is not liable for carrier delays.